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Response Management
Use a call centre, or contact centre, established since 1975 to handle your calls.
Facilities include all the latest call management and computer technology to ensure the swift and fluent handling of calls to minimise your call charges. The use of our call centre provides you with continuity and flexibility regardless of demand.
- Telephone facilities using the latest ISDN equipment supported by call management and voice activated back-up services.
- Systems to allow us to respond to your project by call, email, SMS or voice message.
- Using CLI and excellent scripts dedicated to each campaign, the agents provide a seamless service representing your brand and company.
- Project management.
- Timely, precise, relevant reports and analyses.
- Responses from fax, Email, text, data imports and postal requests.
- Experienced telephone communicators, product trained for cost-effective and efficient call handling.
- Advice and help.
- Valuable reports on responses to your media spread
- To fit your needs we can act as an overflow or contingency site only